Optum HealthAllies is administered by HealthAllies, Inc. ("Optum HealthAllies")
Our Commitment to Your Privacy and Security
At Optum HealthAllies , we understand the importance of your privacy, and we understand that health-related information is very sensitive. Because our website is designed to help you with your health care needs - a very personal matter - we understand our obligation to provide you with security concerning the information you give us. We want to make your experience at Optum HealthAllies comfortable and fulfilling, so that you can make use of our information, tools and opportunities with complete confidence.
Collection and Use of Information
Through our online registration form, we will ask you for certain contact information concerning you and the individuals added as dependents to your account, including but not limited to name, gender and date of birth. This data is used for internal purposes, to establish your account and to send membership information and updates to you concerning Optum HealthAllies features, services and promotional materials. No personal information about you will be disclosed to any third party without your consent or knowledge, unless legally required or in accordance with this Statement. In some cases, however, aggregated demographic and profile data is examined to assist us in developing new features for the website and assessing performance statistics.
Optum HealthAllies may disclose the personal information we collect about you in the following manner: to our affiliates and selected vendors or business partners who perform administrative services on our behalf, for the proper management and administration of Optum HealthAllies and as may be required or permitted by law. Optum HealthAllies will not sell your information, but may disclose information of our enrolled members in aggregate form to certain third parties. In all cases, we will disclose the information consistent with applicable laws and regulations, and we will require the recipient to protect the information and use it only for the purpose it was provided.
You have the option of allowing us to contact you with information on new services, discounts or upcoming events either by selecting the appropriate box on the website or by requesting this service via a Customer Care advisor. This contact may take place via postal address, e-mail or telephone. Participation is up to you. If at any time you do not wish to receive such information, please contact us using the link above or you can call us toll-free at (877) 426-2559 and you will be removed from all non-transaction related notification lists.
IP Addresses and Cookies
Only health care professionals who have contracted with Optum HealthAllies either directly or indirectly though a provider network are listed in the Optum HealthAllies directory. Health care professionals who wish to be removed from the Optum HealthAllies website should contact Optum HealthAllies Provider Relations at (877) 426-2559 or by selecting the Contact Us link.
On designated areas of the website, you can request to have Optum HealthAllies information and Optum HealthAllies network provider information e-mailed to an address and an addressee you have independently provided. Optum HealthAllies will only use the furnished information for the singular request identified.
Optum HealthAllies has security measures in place to protect the loss, misuse and alteration of the information under our control. The data you provide to us is stored in password-protected areas of Optum HealthAllies computers, and is available only to a limited number of Optum HealthAllies employees. We use standard encryption practices when receiving sensitive information from you over the Internet. When you enter personal information on our registration form or in other parts of the website, that information is encrypted using secure socket layer technology (SSL). (To learn more about SSL, follow this link.) Although this website's security practices are monitored, the Internet remains an imperfect, insecure environment, and Optum HealthAllies cannot guarantee protection from intruders or hackers. You agree that your use of this website is voluntary, and you shall submit and rely on the site's information at your own risk. You acknowledge that Optum HealthAllies has no liability regarding unauthorized access to this website by a third party.
You agree that you will not use the website for any purpose that is unlawful or prohibited by this Statement. If an individual abuses his or her rights as a user of this website, evidence of such criminal acts may be disclosed to appropriate law enforcement officers.
Please note that your use of the website is password protected to prevent access by other users. However, it is your responsibility to keep your password confidential and not share it with anyone. You may not attempt to log in to this website with a username or password other than your own.
Links to Other Sites
Optum HealthAllies has contractual relationships with other companies in order to provide a variety of services to you. When you link to the other companies' websites, which are outside the Optum HealthAllies site, the site opens in a new browser window and is displayed in a frame that clearly states, "You are now visiting a site outside of Optum HealthAllies ." Framing the site and opening a new browser window makes it easier for you to explore the site and then return to Optum HealthAllies . Optum HealthAllies is not responsible for the privacy practices or the content of any linked websites, and does not make any representations regarding the accuracy of any materials on the linked websites. We encourage you to read the privacy statements and terms and conditions of these linked websites, as their policies may differ from ours.
In general, the Optum HealthAllies website is intended for use by adults only. Optum HealthAllies does not knowingly collect personal information through its website from any person under the age of 13. We are committed to protecting the privacy of children, and this website is not designed or intended for children under the age of 13. Health care services related to treatment performed on a child should only be sent to us by that child's parent or legal guardian, and Optum HealthAllies will not be able to act on behalf of any child unless we have received authorization from that child's parent or legal guardian. Authorized users are responsible for the use of this website by their dependents.
Changes to Your Information
Our website gives you the option to change, review and modify contact information and dependent information previously provided when you establish your account. You can review or modify information by logging into the "My Account" section of the website using the unique username and password established at registration, or by contacting Customer Care at (877) 426-2559 . Contact information and dependent information may only be changed once the member's identity has been confirmed by correctly answering certain identifying questions. As part of this process, a member may be asked to verify: (1) the member's Optum HealthAllies membership number; and (2) member demographic information.
Upon reviewing, changing, or modifying member contact information, changes are immediate and can be confirmed by the member on the "My Account" section of the website.
Notification of Changes to Website
This Statement may be modified from time to time. If Optum HealthAllies makes changes to this Statement, we will post a prominent notice on our website notifying users of the change. In addition, the revised statement will also be posted, and any such changes will be effective immediately upon posting.
All material available on this website is the copyrighted work of Optum HealthAllies unless otherwise indicated. All rights are reserved and no material on this site may be reproduced, modified, distributed, used in a work, published, reposted or transferred in any form, in any means, except with the prior written permission of Optum HealthAllies .
Optum HealthAllies does not warrant or guarantee that the website will be made available uninterrupted or error free, or that all defects will be corrected. In no event shall Optum HealthAllies or its affiliates assume any liability to you for any damages, losses or causes of action of any kind that you may incur as a result of accessing the website.
Contacting Optum HealthAllies
If you have any questions or comments about this Statement, you may contact: Optum HealthAllies, P.O. Box 10340, Glendale, CA 91209, toll-free (877) 426-2559 , or use the Contact Us link above.
Last Revised: 6/14/2010